CosmoCall Universe Call Center - New Hospitality Possibilities


Tasks of the hotel business information systems are rather difficult. To solve them new technologies are required.
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Open Technologies provides hotel management companies with services on construction of call centers based on CosmoCall Universe™ platform - the main CosmoCom product ideal to organize the unified communication system.

Unified IP contact center includes multi-channel automatic call distribution system, IVVR (voice and video menu), computer telephony, predictive dialing, interaction history, and record, report and management tools.

Peculiarities of the solution offered:

  • "all-in-one" solution based on unified integration platform;
  • unified communication facilities irrespective of the media type (voice, video, mail, chat, etc.);
  • global distribution virtual contact-center;
  • high reliability and availability;
  • virtualization ensuring administration function delegation;
  • support of state-of-the-art standards, fast integration, compatibility with SaaS;
  • compatibility with almost all hotel management systems.

CosmoCall Universe call center advantages include:

  • unified contact-center for all hotels;
  • centralized administration;
  • easy integration with other information systems;
  • possibility to distribute incoming calls between operators of all hotels;
  • fast connection of new hotels to contact-centers (IP connection required only);
  • review of historical reports both for all hotels at once and separately.

Introduction of CosmoCall Universe call center will allow you to:

  • concentrate on the main business;
  • reduce capital costs;
  • improve customer service quality;
  • construct all communication channels at one platform;
  • manage agent points not being limited geographically;
  • ensure fast deployment of the solution;
  • ensure easy integration with existing management systems;
  • increase the number of potential clients due to improved quality and faster servicing;
  • significantly increase revenues.

Successful introduction of the project is ensured by Open Technologies advantages, such as:

  • partnership with CosmoCom since 2007 (the year when the vendor entered the Russian market);
  • experience of successful CosmoCall Universe introduction in Russia and CIS countries;
  • tens of successfully completed projects in communications field;
  • certified specialists;
  • wide regional chain;
  • complex approach to project management.