Introduction of monitoring systems. Performance monitoring, Qos and SLA

Improvement of competition and saturation of the conventional service market make companies focus on optimization of operation costs. Time of fast growth is over; it's tome to think about performance.

These topic has accumulated rather an extensive experience and practice from the point of view of process control and information system development. Their use provides the companies with key competitive advantages and allow creation of flexible infrastructure adaptable to changing market requirements.

Necessity to introduce solutions of Fault and Performance Management and Service Assurance classes (failure monitoring, performance monitoring, performance control, Qos and SLA), is, first of all, dictated by the business itself.

Prerequisites for introduction include:

• internal and production service continuity assurance, maintenance of their sufficient quality and availability level;
• possibility to assess the services operation by the customer as well as by the consumer.

Having required experience and knowledge Open Technologies offers services on introduction of Fault and Performance Management and Service Assurance solutions.

Along with the generally known solutions by IBM, Hewlett-Packard, CA Technologies, ensuring all round control and management of infrastructure elements, we also offer a range of platforms ensuring solution of customized tasks such as:

• Web-application monitoring;
• database monitoring and control;
• collection and analysis of data about infrastructure elements;
• user operation quality assessment;
• umbrella monitoring of the infrastructure and others.

These platforms are based on Splunk, Foglight, Wily Application Performance, Wily Customer Experience Management.

The project works executed by our specialists includes:

• collection of the general requirements to infrastructure operation and its quality;
• solution construction;
• pilot testing at the Open Technologies stand or at the customer's facility in order to specify tasks and form more accurate solution architecture.

As a result of introduction of monitoring systems, operation control systems, Qos and SLA you will receive:

• reduced number of faults affecting the service performance;
• reduction of fault elimination time;
• service level assurance and control.

Open Technologies has all necessary intellectual and industrial recourses to provide effective solutions to any tasks. Thanks to worked-out project management processes our clients receive:

• reduced duration of the project, predictable and controllable development process;
• distinct project management;
• the project transparency in case of joint works;
• competitive prices;
• effective strategy ensuring compliance with the project deadline and budget.