Service support to Sun Microsystem software and hardware
New Telephone Company
Open Technologies, the leading Russian system integrator, has concluded a contract with New Telephone Company (Vladivostok) for support of Sun Microsystems software and technical service of its equipment.
Sun Microsystems software and equipment will be rendered within one year according to the extended Silver and Gold programs of Open Technologies service center, which will be performed by service engineers of the company's office in Vladivostok.
The Silver program includes unlimited consultations on restorations of software and equipment capacity in working days or hour on site or by phone. In compliance with Gold extended program the support is rendered 24 hours and seven days a week including days off.
The package of services offered by Open Technologies includes:
- attendance of the customer's site for consultations and problems management;
- reinstallation of software in case of its failure
- patches for system software;
- software updating;
- hot line including consultations by phone, fax, e-mail (answers to technical questions, installation and operation problems management, technical information)
- training specialists at Sun Microsystems center.
Besides, the specialists of Open Technologies in Vladivostok will make in-house inspections of the customer's site every 6 months in order to control the technical state of equipment and software, check out the supported configuration and reveal the potential problems. The promptness of services and the volume of the potential help will depend on the degree of emergency defined by the customer itself: urgent (failure of the system), serious (serious system faults) or non-critical.
According to Alexander Sushko, Director of Open Technologies Vladivostok Office, "Our company gives a high priority to service support of the solutions. We have rich experience in configuration, installation, service, malfunction repair, restoration of working capacity of all Sun Microsystems equipment line. We are ready to help our clients on the problems of all degrees of complexity.
In 2005 Sun Microsystems named Open Technologies the best service company in SEE region. Open Technologies ranked 1st in nomination "Services" for the highest level of services throughout the entire territory of Russia and the highest level of territorial coverage. The company’s service centers exist in 12 regional cities: Vladivostok, Volgograd, Voronezh, Yekaterinburg, Krasnodar, Nizhny Novgorod, Novosibirsk, Vladivostok, Volgograd, Voronezh, Yekaterinburg, Krasnodar, Nizhny Novgorod, Novosibirsk, Perm, St. Petersburg, Surgut, Tyumen, Ufa (Bashkortostan).
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